ART Level 1 & Level 2 Cancellation policy
We understand that plans change. If you’re unable to attend an ART Level 1 and/or Level 2 course after purchasing your seat, please review our cancellation and transfer policy below.
How to Request a Refund or Credit
To be considered for a refund or course credit, you must submit a written request to [email protected]. Requests made via social media, other communication platforms, or alternate email addresses will not be considered.
24-Hour Grace Period
You may cancel within 24 hours of purchase for a full refund if you made an error at checkout or changed your mind.
Standard Cancellation Policy
6 weeks or more before course start:
- Full refund, minus any payment processing fees incurred
- Refunds may take up to two weeks depending on your payment method.
2 weeks–6 weeks before course start:
Choice of either:
- Refund minus a $50 admin fee, or
- Full course credit (equal to the amount paid) toward a future ART course.
- Credit must be used within 12 months of the original course date.
- Credit may only be applied once; it cannot be rolled over or refunded later.
13 days or less before course start:
- No refunds or credits will be issued, as final course arrangements have already been made.
If you’re facing an emergency, please contact us immediately to discuss options.
An admin fee of up to $100 may apply for any adjustments made outside this stated policy.
Approved refunds will be issued in USD. ART is not responsible for any currency fluctuations that may affect the final amount received since the time of purchase.
Early Bird Seats
Early bird discounts are non-transferable at the same price. If you request to move to a future course, you’ll be responsible for paying the difference between the early bird price and the current regular rate.
If ART Cancels or Postpones a Course
- If the course is cancelled: You may receive a full refund (including any deposit) or transfer your payment to a future course.
- If the course is postponed and you can’t attend the new dates: You may also choose a full refund or course transfer.
Online Courses
Due to limited enrolment, no refunds will be issued for:
- Internet connectivity issues.
- Time zone miscalculations.
- Personal scheduling conflicts.
Transfers may be considered at ART’s discretion and are subject to availability. A $100 admin fee will apply.
Removal from a Course
ART reserves the right to remove any participant displaying violent, aggressive, or dangerous behavior before or during a course. In such cases, no refund will be issued.
Non-Completion of a Course
Participants who miss more than half of either the Level 1 or Level 2 curriculum (that’s 1 day of the in-person course and 3 sessions of the online course) will not be recorded as graduates, and will need to retake the course in order to proceed to the next level.
Travel & Accommodation
ART is not responsible for any costs incurred from travel or lodging. We strongly recommend purchasing cancellation insurance for all non-refundable travel bookings.
If you have any questions, we’re here to help – reach out to [email protected] anytime.
Discounts, Sales and Campaign Terms and Conditions
All discounts, sales, and promotional campaigns apply only to ART Level 1 and Level 2 courses, both online and in person.
ART International reserves the right to exclude certain courses from discounts, sales, or promotions. Please refer to the official Level 1 and Level 2 course pages and/or campaign emails for specific eligibility.
Discounts cannot be combined. In most cases, early bird pricing and discount codes may not be used together. If an exception applies, it will be clearly stated in the promotional terms.
All offers are subject to availability and valid only while seats last. ART International may end any promotion at any time without prior notice.
We are not liable for any financial loss resulting from the refusal, cancellation, or withdrawal of a promotion, or if a customer is unable to take advantage of a promotion for any reason.
Discounts cannot be applied retroactively to purchases made before a promotion or sale began, or if a discount code was not used at the time of purchase.
Promotional pricing applies only to courses specifically included in a campaign; we cannot extend sale pricing to unrelated courses.
ART International reserves the right to revise and update these terms to reflect changes in our business operations, technologies, payment methods, relevant laws, or website capabilities.
