ART Level 1 & Level 2 Cancellation policy

If you find that you are unable to attend an ART Level 1 and/or ART Level 2 course after having already purchased your seat, please note the following cancellation policy:
 
In order to be considered for a refund and or course credit, we must receive a written request to
info@authenticrelatingtraining.com. Requests that are submitted via social media, another communication platform and/or to other email addresses will not be considered.
 

Requests received 31 days or more prior to the course start date will be eligible for a full refund. Please note that depending on your method of payment, the refund can take up to two weeks to process.

Requests received 8-30 days prior to the course start date will be eligible for one of two options: 

  • Refund minus $50 admin fee

  • a course credit (in the amount paid for the course) to a future course. You can apply your course credits one time within one calendar year of the original course date, subject to availability. Please note that your course credit can not roll twice.

Requests received less than 7 days in advance of the course will not be eligible for a refund or course credit. At this time, we have already made irreversible arrangements for the course and are unable to make further adjustments. 

If there has been an emergency, please reach out to us immediately to discuss your options. We thank you in advance for respecting our cancellation policy. Please feel free to email us at any time with questions to info@authenticrelatingtraining.com.

COVID-19 Policy 

TRAVEL: 

30 days to 5 months before the start of the course, participants must take responsibility to research travel guidelines and requirements from their local destination and the course location to make a decision regarding their attendance on the course. If, after reviewing the guidelines specific to individual circumstances, the participant decides to cancel their seat, they may receive a full refund (including deposit) if their request is made within the specified time period.

Within 30 days from the start of the course, the participant assumes the risk of attending the course based on the travel guidelines and local requirements applicable to them. If in the same period, there are changes to travel restrictions and requirements*, ART International cannot take responsibility and the participant is not eligible for course credit or refund.

*Examples of changes to travel restrictions and requirements may include but are not limited to:

  • the course location’s country/local guidelines requiring you to quarantine for an extended period of time therefore extending the length of your trip in a way that you are unable to manage.
  • the course location’s country/local guidelines imposing quarantine or testing conditions therefore increasing the expense of your trip in a way that you are unable to manage.
  • the course location’s country/local guidelines require proof of vaccination and you have chosen not to be vaccinated.
HEALTH:
 
If you are sick and have a positive COVID-19 test within 10 days of the start of the course: we will transfer your funds to a future course or you can receive a full refund including your deposit. (ART will require evidence of positive Covid-19 test.)
 
CANCELLATION/POSTPONING OF COURSE:
 

If the course is cancelled: we will transfer your funds to a future course or you can receive a full refund including your deposit

If the course date is moved and you cannot attend the new dates: we will transfer your funds to a future course or you can receive a full refund including your deposit

Please note that depending on your method of payment, the refund can take up to two weeks to process. If there has been an emergency, please reach out to us immediately to discuss your options. We thank you in advance for respecting our cancellation policy. Please feel free to email us at any time with questions to info@authenticrelatingtraining.com.

Online Courses
As our courses have limited spots available, we will not be able to offer any refunds due to technical/internet connectivity issues or incorrect time zone calculations. Course transfers may be offered only if available and at the discretion of ART International. Please note, a $100 admin charge will apply in these circumstances. 

Gift Cards
We are not able to offer any refunds for the purchase of gift cards. 

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