Cancellation Policy – Level 3

ART Level 3, ART Level 4 and Authentic Leadership Program Cancellation policy

If you find that you are unable to attend an ART Level 3, ART Level 4 or the Authentic Leadership Program (ALP) after having already purchased your seat, please note the following cancellation policy:

In order to be considered for a refund and or course credit, we must receive a written request to

info@authenticrelating.co. Requests that are submitted via social media, another communication platform and/or to other email addresses will not be considered.

REFUNDS & COURSE CREDITS

60 DAYS TO 5 MONTHS BEFORE THE COURSE START

Requests received within 3 business days of purchase and at least 60 days before the start of the course/program will be eligible for a full refund or course credit if preferred.

60 DAYS OR LESS BEFORE THE COURSE STARTS

Requests received within 60 days of the course/program will not be eligible for a full refund. During this period, any deposit paid becomes nonrefundable. Options for course credits vary depending on the timeline and circumstance as outline below.

Depending on how many days before course start we receive your cancellation request, you may be eligible for a course credit in the amount paid for the cancelled course. You may apply your course credits one time to an ART level 3, ART Level 4 or future ALP on another date or location, subject to availability. Course/Program credit must be used within two calendar years of the original course date. Your course/program credit cannot roll twice.

Upon receiving your cancellation request we will make efforts to fill your seat with another qualified applicant. Due to the irreversible arrangements we have made for your seat, your eligibility to receive credits will be affected by us finding a qualified applicant to replace you.

If we can fill your seat you will be eligible for a course/program credit of the original purchase price, minus a $250 admin fee (Level 3 & 4) / $150 admin fee (ALP), that you may apply to a future course.

If we can not fill your seat there will be no refund or course credit available.

Please note that depending on your method of payment, the refund can take up to two weeks to process. If there has been an emergency, please reach out to us immediately to discuss your options. We thank you in advance for respecting our cancellation policy. Please feel free to email us at any time with questions to [email protected].

COVID-19 Policy

TRAVEL:

30 days to 5 months before the start of the course, participants must take responsibility to research travel guidelines and requirements from their local destination and the course location to make a decision regarding their attendance on the course. If, after reviewing the guidelines specific to individual circumstances, the participant decides to cancel their seat, they may receive a full refund (excluding the non-refundable deposit) if their request is made within the specified time period.

Within 30 days from the start of the course, the participant assumes the risk of attending the course based on the travel guidelines and local requirements applicable to them. If in the same period, there are changes to travel restrictions and requirements*, ART International cannot take responsibility and the participant is not eligible for course credit or refund.

*Examples of changes to travel restrictions and requirements may include but are not limited to:

the course location’s country/local guidelines requiring you to quarantine for an extended period of time therefore extending the length of your trip in a way that you are unable to manage.
the course location’s country/local guidelines imposing quarantine or testing conditions therefore increasing the expense of your trip in a way that you are unable to manage.
the course location’s country/local guidelines require proof of vaccination and you have chosen not to be vaccinated.

*In the event that we can fill your seat on such short notice, you will be eligible for a course/program credit of the original purchase price, minus a $250 admin fee and your non-refundable deposit, that you may apply to a future course. If we can not fill your seat there will be no refund or course credit available.

HEALTH:

As COVID-19 continues to remain a part of our reality, there is always risk associated with attending in-person events, regardless of our efforts to create a safe and healthy environment. Given this, there is a financial risk on both sides, and the below policy is our best approach to share the risk and responsibility for any COVID-related circumstances that impact one’s participation in the course.

If you are sick and have a positive COVID-19 test within 10 days of the start of the course: after testing positive, if you do not have time to complete the CDC requirement of a five-day quarantine or are still symptomatic and unwell after that time, we will try to fill your seat to the best of our ability. If successful, we will transfer your funds to a future Level 3 course, minus a $250 admin fee. If we are unable to fill your seat, your payment will be non-transferable and non-refundable.

If you notice any COVID-19 symptoms within 10 days of the course and test negative for COVID-19 and/or do not have access to a test: we will try to fill your seat, and if successful, we will transfer your funds to a future Level 3 course, minus a $250 admin fee, that you may apply to a future course. If we are unable to fill your seat, your payment will be non-transferable and non-refundable. Our policy is that participants commit to not attending the course if they have any COVID-19 symptoms, with or without a positive test result.

If you test positive at any point during the Level 3 course experience: at this point, your course tuition is non-refundable and/or transferrable as we no longer have the potential to fill your seat, and you will still be responsible for covering the cost of your food and lodging for the entire length of the retreat. If you choose to leave the course at any point, any partial refund that we receive from the venue for your food and lodging (which is unlikely and will vary by venue) will be refunded back to your original method of payment, or may be used as credit to a future course.

CANCELLATION/POSTPONING OF COURSE:

If the course is cancelled: we will transfer your funds to a future course or you can receive a full refund including your deposit.

If the course date is moved and you cannot attend the new dates: we will transfer your funds to a future course or you can receive a full refund including your deposit.